The live chat will be your main communication tool with the agents of the Live Operations Team. You can contact LiveOps for order information and help with issues relating to an ongoing order.
Here are some examples showing you in which case you should use the live chat:
- A delay in your pickup or delivery
- The customer is not answering the door
- An incident has occurred, for example, dropped food
- You had an accident
Please visit the “Accidents during your shift” article for more information - You have received a complaint from a customer
- The battery of your pedelec is almost depleted
- There is an issue with your vehicle
- Any other issue you might encounter
Note
During peak hours the response time could be a longer than usual. If an accident/injury occurred, please call us directly via the Scoober app.